Help

Having trouble opening or printing your digital download? Use the FAQ and guides below to help solve your issue quickly:

FAQs

I’m having trouble printing landscape/portrait
- Make sure your print settings in Adobe Acrobat Reader have Orientation set to auto, unless you specifically want to force all printed pages to be portrait, or landscape.
Adobe Acrobat requires a Pro account
- Adobe Pro is not required for opening, printing, or filling in forms. You’ll usually only be prompted to upgrade with a new install, which you can ignore by clicking on the X icon in the top-right corner of the pop-up (see tutorial here for more details)
Dropbox is asking me to sign in or create an account
- Click the bottom-most option ‘Or continue with download only’ or if on mobile ‘open in browser’ (full tutorial here)
Missing Files or Pages
- There was likely a connection issue when downloading your file. Often, deleting the file and redownloading will fix the issue. If this fails, please contact me so I can troubleshoot for you and provide an alternative download asap.
The files are giving me a ‘Read-Only’ error
- This error happens most often when the files have not been extracted from a .ZIP file. Look for an option to \’Extract\’ the files like shown in this tutorial. Alternatively, this can also sometimes be an Antivirus issue.